Terms & Conditions


These terms and conditions apply to customers located in the UK ("Customers") who access the Chief Clothing/Cosmetics website ("Website"). Please read these terms and conditions carefully before accessing and/or ordering any goods from the Website.
These are the terms and conditions of Chief Cosmetics Limited ("Chief Clothing/Cosmetics"), which is the company that sells goods to Customers on the Website. If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
The Website is operated by Chief Cosmetics Limited's registered address is Unit 7 Atlantic Business Centre, Stirling Way, Borehamwood, Hertfordshire, WD6 2FQ Company No. 09143117 VAT No. 208154136
If you have any questions about the Website please contact customer services.

How to order
1. Select the goods you require from the Website and click 'Add to bag'
2. Choose the quantity of goods you wish to purchase  (the default will be one (1) unit). Please note that a limit is set to ninety-nine (99) units per item. To order quantities greater than 99 units per item, please contact customer services who will be able to assist you with your order
3. Review your bag and make sure all specifications such as size (see our sizing chart) and colour fit your requirements, then click "Secure Checkout"
4. If you are a new user, you will need to enter an email address and create a username and password. You must keep your username and password confidential as they allow access to your account. To continue setting up an account you will need to enter your personal details, billing address (which must correspond with your payment card address) and delivery address
5. Once you have set up an account, you will be directed to the shipping confirmation and delivery options page where you may enter voucher codes, select the type of delivery, and vary delivery and/or billing addresses.
6. You will then proceed to the secure payment page where you may select the payment type and complete your order. Your payment will be collected. Following submission of your order you will be sent an automated order acknowledgement to the email address provided.
By placing an order through the Website, you warrant that you are legally capable of entering into binding contracts.

How the contract for the goods is formed between you and Chief Cosmetics/Clothing
After placing your order, you will receive an automated order acknowledgement. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by Chief Cosmetics/Clothing.
You will receive an email confirming that we has accepted your order when your order has been processed and is ready for delivery.
Once Chief Cosmetics/Clothing accepts your order, a contract to purchase the goods takes effect between you and Chief Cosmetics/Clothing.
The contract to sell goods to you only relates to those goods listed in the confirmation email.
You will not be charged before your order has been processed and is ready for delivery.
However, upon receipt of your order, we may create an authorisation. This will show on your bank statement as a reservation of funds which allocates the money to your order, but this will not be realised until your order has been picked and processed in our warehouse. In the event of us not being able to fulfil your order we will immediately request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.

Our goods
A description of the main characteristics of goods can be found on the product pages of the Website.
Prices for goods on the Website appear on the product pages and include all applicable taxes.
Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion. The prices on the Website may differ to prices in retail stores, catalogues or elsewhere.
The Website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on the Website may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible. We will give you the option of reconfirming your order at the correct price or cancelling it.

Chief Cosmetics/Clothing  is under no obligation to sell incorrectly priced goods to you at the incorrect price.
Some offers carry a maximum quantity per customer. If this is applicable, this is detailed on the individual offer.
 
Data protection and privacy
Any personal information provided to us will be processed in accordance with our privacy policy.

Methods of payment

Alipay, American Express (AMEX), Apple Pay, Gift Cards, Maestro, Mastercard, PayPal, VISA, VISA Debit, VISA Electron

Please ensure if you are using a credit card that you provide the card holder's name as it is shown on the card, and the billing address corresponds as it appears on the card statement. Payment will be taken in GB pounds (£), and if applicable, your card will be charged according to the exchange rate at that time.

Gift cards
Gift Cards can be redeemed by UK and Irish customers only. Gift Cards may be exchanged for goods of a higher price than the value stored on the card on payment of the difference. If you do not spend the entire balance on the Gift Card the remaining balance will be stored on the Gift Card. No cash change will be given. Gift Cards may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits. Please treat Gift Cards as cash, we will not accept liability for lost, stolen or damaged cards. Gift Cards are valid for 12 months after purchase. Any balance remaining after expiration of the validity period will be cancelled.
Gift Cards cannot be used to buy further Gift Cards.
Gift Cards cannot be used to purchase goods for delivery outside of the UK.

Fraud Prevention
To help us prevent fraud, orders of £200 GB pounds or more may require a landline telephone number. Card fraud is illegal, and perpetrators will be prosecuted.

UK Delivery
Delivery costs are additional to the displayed price and vary depending on the delivery service you select, the country of delivery and the quantity/weight of goods ordered.
UK delivery charges will be confirmed to you, before your order is accepted.
If your order is particularly heavy, it may be subject to extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins. You have the option to cancel the order if you do not wish to pay any additional delivery costs.
Please note we are currently unable to deliver to PO Boxes.

UK Delivery options
Chief Cosmetics/Clothing offers the following options for orders – Standard Delivery (usually Free) and Next Day Delivery (usually £8.95). Please see our Delivery page for further information about UK delivery options.
Delivery times depend on the delivery service selected and the types of goods ordered. We always aims to dispatch all goods in stock as quickly as possible. The maximum UK delivery lead time for goods is 30 days unless specifically agreed with you.
We will use third party couriers. Couriers will require a signature to ensure safe receipt of your goods.
If you are not available to collect and sign on the courier's first visit they may leave it at a neighbouring address, or in a safe place (i.e. hidden from sight and protected from the rain). A calling card will be posted through your door to let you know this has been done. If there is no safe place a calling card will be left with the courier's contact number to arrange re-delivery. Our couriers will deliver until 9pm in most areas.
The couriers will attempt re-delivery up to their contractual requirements and if delivery is not successful, they will return the goods to us and we will issue a refund on their behalf. We will re-charge the delivery cost for re-delivery.

Delivery of Pre-Order Items
If you pre-order goods with a launch date, then we will reserve your goods and hold the whole order until the day before the launch date. We will dispatch the pre-ordered goods the day before the launch date, if delivery is within the UK.

Split delivery
We may split delivery of your order into several parcels based on stock availability. You will not be charged extra for this method of shipping. Any additional consignments for delivery in the UK will be sent using the method selected at the time of ordering.

Free delivery offers
Free delivery offers, when available, only apply to orders for delivery to the UK Mainland (which excludes the Shetland Isles, Outer Hebrides, Guernsey, Jersey, Isle of Wight, Isle of Man, Isle of Scilly and Northern Ireland). Free delivery offers are sent using Standard Delivery service, please see "UK Delivery option: Standard Delivery". Free delivery offers cannot be used in conjunction with any other offer, promotion or discount code.

Cancellation period for online purchases
In addition to your statutory rights (whereby you have 14 days from the date of delivery of your purchase(s) to notify us of a cancellation, followed by 14 days from the date of notification to return the unwanted purchase(s)), you have 14 days after the day on which the items are delivered to you (or someone receives the items for you) or you collect your items from one of our stores (UK Mainland only) to change your mind and return the items back to us
If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 14 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order)
If your order contains items shipped to you by one of our Direct Suppliers, the cancellation period may differ

Can I cancel any item that I order?
Within the cancellations period, you can cancel any item ordered online in accordance with the terms in this section, apart from:
• personalised or bespoke items 
• any items which deteriorate or expire rapidly (including but not limited to: perishable goods e.g. foods);
• any items that are sealed for health protection or hygiene reasons if you have unsealed them (including but not limited to: cosmetics, duvets, face masks, hats, hosiery, lingerie, mattress protectors, mattresses, men’s underwear, perfumery, personal grooming products, pierced earrings, pillows and swimwear);
• any items that have been inseparably mixed after delivery.
unless they are faulty, damaged upon delivery or incorrect.
Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.

How do I notify you that I want to cancel my order?
For items returned within the cancellation period, you may notify us that you are cancelling your order but you do not have to.
To do this, please send an email to or by post to:

Customer Returns
Chief Cosmetics/Clothing
Unit 7 Atlantic Business Centre
Stirling Way
Borehamwood, Hertfordshire
WD6 2FQ

Please give us a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address.

How do I send my items back?
You must return your items by post to the above address no later than 14 days after the day on which the items are delivered to you (or someone receives the items for you) 
If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 14 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order):

Customer Returns
Chief Cosmetics/Clothing
Unit 7 Atlantic Business Centre
Stirling Way
Borehamwood, Hertfordshire
WD6 2FQ

Any returns are at your own risk. For your protection, We recommend that you return your items via registered post.
You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective. 
The items need to be in the original packaging where it forms part of the goods (for example, boxed goods, garments and gift items). Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return. Return postage is at your own cost and risk.

How much money will be refunded to me?
Chief Cosmetics Limited will refund you in full for any items you return but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items.
If you are returning all items in your order, Chief Cosmetics Limited will also refund the cost of the initial delivery to you, but only up to the cost of the standard delivery charge. We will not refund any Next Day, Express, Saturday or other premium component of any delivery charge. If you are not returning all the items in your order, the initial delivery cost will not be returned to you.

Chief Cosmetics Limited will refund you using the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise). You will be refunded no later than 14 days after the day We receive the items you are returning back from you.

Returning items that have been sent out incorrectly.
Items need to be in the original packaging where it forms part of the goods, for example, boxed garments and gift items. Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return and sent to Us at your own cost and risk.
You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, We may have a right of action against you for compensation. This applies to all items that are returned.
Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item(s) that has been received back. If a refund or reimbursement is payable to you, Chief Cosmetics Limited will transfer the money using the same method originally used by you to pay for your purchase. Chief Cosmetics Limited cannot refund via the original payment then a cheque will be raised to the address on the order (except in the case of a full or part purchase of items using a Gift Card, as detailed below).
If any product purchased with a Gift Card is subsequently exchanged for a product of a lower price, any money owing will only be issued as a Gift Card. If your purchase was partially paid for on Gift Card and a refund is payable to you, your Gift Card will be refunded up to the card's original value, and any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase. If you no longer have the Gift Card used to purchase the returned item(s), Chief Cosmetics/Clothing will issue you with a new Gift Card to the value payable to you up to the amount of the card's original value.

Chief Cosmetics Limited aims to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item. Please note that if you have been provided with a freepost address then due to the extra time it takes for freepost items to be delivered it may take up to 14 days to receive confirmation of your refund. Please note that at busy times of the year such as public holidays, these times may increase.

Defective items
In the unlikely event that you receive a defective product, you will be entitled to the following remedies:
1. Tier 1: within 30 days* of receiving the defective item, you can choose to receive either:
• a repair or replacement; or
• a full refund.
• keep the defective item and claim a price reduction (the amount of the price reduction will be determined by Us depending on what is reasonable in the circumstances); or
If you think you have received a defective item, please return the items back to Us including details where possible of:
• Your Order Number
• Product Code/Product Name
• Details of the fault
• Whether you would prefer a refund or a repair or replacement
We will examine the returned items and notify you of your refund or repair or replacement via email within a reasonable period of time.

Chief Cosmetics Limited will process any refund due to you as soon as possible and, in any case within fourteen (14) days after the day Chief Clothing confirms via e-mail that you are entitled to a refund for defective items. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise).
Where an item is confirmed as faulty, We will bear the reasonable postage costs of returning the items up to the cost of the standard delivery charge. 
If you have a query about returning goods, please contact customer services.

Warranty and limitation of our liability
If We fail to comply with these terms and conditions, We shall only be liable to you for the purchase price of the goods and any proven losses that you suffer as a result of Our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.
Chief Cosmetics/Clothing will not be liable for losses that result from its failure to comply with these terms and conditions that fall into the following categories:
(a) loss of income or revenue;
(b) loss of business;
(c) loss of profits;
(d) loss of anticipated savings;
(e) loss of data; or
(f) waste of management or office time.
Nothing in these terms and conditions is intended to exclude or limit Chief Cosmetics/Clothing's liability for:
(a) death or personal injury caused by Chief Cosmetics/Clothing's negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
(d) defective products under the Consumer Protection Act 1987;
(e) any other matter for which it would be illegal for Chief Cosmetics/Clothing to exclude or attempt to exclude its liability.
Whilst Chief Cosmetics/Clothing adopts industry standard protections against computer viruses, it is not able to warrant that this website is free from computer viruses or any other malicious or impairing computer program.
Nothing in these terms and conditions is intended to affect your statutory rights.

Events outside our control
Chief Cosmetics/Clothing will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations to you that is caused by events outside Chief Cosmetics/Clothing's reasonable control (a "Force Majeure Event"). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Chief Cosmetics/Clothing's reasonable control and includes (without limitation) the following:
(a) Strikes, lock-outs or other industrial action;
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) Impossibility of the use of public or private telecommunications networks; or
(f) The acts, decrees, legislation, regulations or restrictions of any government.
In the event of a Force Majeure Event, Chief Cosmetics/Clothing's performance is deemed to be suspended for the period that the Force Majeure Event continues, and Chief Cosmetics/Clothing will have an extension of time for performance for the duration of that period. Chief Cosmetics/Clothing will use its reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which its obligations to you may be performed despite the Force Majeure Event.

Written communications
Applicable laws require that some of the information or communications Chief Cosmetics/Clothing sends to you should be in writing. By accessing the Website, you accept that communication with Chief Cosmetics/Clothing will be primarily electronic through e-mail or notices posted on the Website. For contractual purposes, by accessing the Website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that Chief Cosmetics/Clothing provides to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Intellectual property rights
Unless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to Chief Cosmetics/Clothing, or are used with permission from the owner.
The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.

Complaints
Chief Cosmetics/Clothing takes all feedback very seriously and aims to deal with complaints as quickly and effectively as possible.
For complaints relating to orders placed through the Website please email customer services. To assist Chief Cosmetics/Clothing in dealing with your complaint, please detail all aspects of the complaint, your order number and your contact details.

Our right to vary these terms and conditions
Chief Cosmetics/Clothing reserves the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from Chief Cosmetics/Clothing unless:
• any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or
• Chief Cosmetics/Clothing notifies you of any changes to these terms and conditions before it accepts your order, in which case Chief Cosmetics/Clothing has the right to assume that you have accepted the change to the terms and conditions unless you notify Chief Cosmetics/Clothing to the contrary within seven (7) working days of receipt by you of the goods.

Safety warning
Physical activities can be hazardous. The selection and use of suitable equipment requires skill, and you should ensure you are appropriately equipped and trained. In the interests of your safety and the safety of others, you should also ensure that you are properly trained in the techniques you will need to employ in pursuit of your chosen activity. We recommend that you seek and take the advice of a suitably qualified person before purchasing your equipment. Once purchased, the equipment should only be used in accordance with the manufacturers' instructions and should likewise be inspected before use and properly maintained. Nothing in this notice affects your statutory rights.

Governing law and jurisdiction
These terms and conditions shall be subject to English law.
The courts of England and Wales shall have exclusive jurisdiction over all claims or disputes (whether contractual or non-contractual) arising in relation to, out of or in connection with these terms and conditions including orders for goods.