Refunds & Returns

Without a doubt we hope that you will love your purchase. In the unlikely event that you are not happy, we try to make exchanging or returning an item as easy as possible.

Try your purchase on in the comfort of your own home and let us know straightaway if you’d like a different size or a refund and we’ll then proceed with the returns process.

You have 14 days from receiving your order to:

  • Create your exchange or return in your account
  • Action the return
  • Send your purchase back to us

Items must be returned to us unused with all bags, tags and labels still intact. Your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item, and how the item was purchased. Returns that do not meet our policy will not be refunded in full.

Need a different size?

There’s no cost to exchange your purchase on one occasion per order, although if you’re based outside the EU, taxes and duties are applicable. 

Receiving a refund

You can choose to receive your refund either as store credit to your account or back to the original payment method.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Your shipping costs will be excluded unless the item is covered under our returns policy.

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker.

If your order has been sent to any of the following locations, you will receive a refund of all applicable taxes and duties when returning your purchase:

  • Middle East: Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and the United Arab Emirates
  • Australia
  • Singapore
  • Switzerland

Our policy

All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags attached to them (if applicable). This includes all packaging, accessories and authenticity cards/dust bags. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.

For example, we may make a reduction in the following circumstances:

  • the product(s) have been used, worn, damaged or washed;
  • the tag is not attached to the product(s) or has not been returned. Please note that the tags constitute an integral part of each product; and/or
  • you have not returned any packaging which is considered an integral part of a product (such as a dust bag).

You will be informed if we propose to reduce your refund for this reason. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense.

Late returns

Your item(s) should be sent back to us within 14 days of receiving you order. Returns outside this timeframe may be accepted at our discretion and may only be refunded as a store credit.